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Frequently Asked Questions

How to contact Technical Support?

Our technical support team can be contacted by phone at +33 (0)2 23 20 01 62, 5/7 days from 9:00 to 12:15 and 14:00 to 18:00, or by email to  support@innes.fr

Screen Composer and its Apps

What is the Screen Composer licensing model? Screen Composer is a content static generator software for Playzilla, SignMeeting, SignWay and SignDoor APPs.
What are the technical recommendations to install Screen Composer? Screen Composer can be installed on all IA32/IA64 MS-Windows PC. A Java VM 1.6+ is mandatory. RAM 4GB or more is recommended.
How to get license keys for Screen Composer? Send an email to license@innes.pro with the contents of the PSNs of Screen Composer, of the Apps and an email address that will serve as your unique identifier. You can also directly attach to your email the license agreement file that contains the PSNs.
How do I get Screen Composer and Apps updates? The software update is available under a maintenance contract. This contract makes it possible to benefit from all the improvements and corrections made to the software on average 3 to 4 times per year. It also allows access to the download portal for documentation and software accessories (scripts, content models, etc.). Finally, it gives the right to telephone and email support for assistance with the use of the software.
🖈The maintenance contract takes effect a few days after the date of your order with your reseller. It will be sent to you in the form of an electronic document by your reseller or directly by INNES, if you request it. In the case of a new installation, if the use of the solution will be deported, you can provide a later delivery date for your maintenance contracts.

PlugnCast

What is the PlugnCast On-Premises licensing model? On-Premises PlugnCast consists of a user interface eitheir thin (web in generation 3) or fat client (generation 2). The licensing model is based on the number of its player tokens running on the PlugnCast server. Ask for activation to your INNES contact.
What are the technical recommendations to the On-Premises version? PlugnCast Server runs on MS- Windows 2008R2 and 2012 PCs. It supports virtualization. The 80/443 ports will be available. A 250GB hard drive or more is recommended for media capital storage and a 8GB RAM or more. A Intel core i5/i7 processor XEON is advised.
How to obtain license keys for PlugnCast and its player tokens? Send an e-mail to license@innes.pro with the contents of the PSNs of the Apps, the PSN of the PlugnCast server and an email address that will serve as your unique identifier. You can also directly attach to your e-mail the license agreement file that contains the PSNs of Playzilla licenses and the PSN of your PlugnCast server.
How do I get PlugnCast updates? The software update is available under a maintenance contract. This contract makes it possible to benefit from all the improvements and corrections made to the software on average 3 to 4 times per year. It also allows access to the download portal for documentation and software accessories (scripts, content models, etc.). Finally, it gives the right to telephone and email support for assistance with the use of the software.
🖈The maintenance contract takes effect a few days after the date of your order with your reseller. It will be sent to you in the form of an electronic document by your reseller or directly by INNES, if you request it. In the case of a new installation, if the use of the solution will be deported, you can provide a later delivery date for your maintenance contracts.