Customer and Technical Support

Our technical support team can be contacted by phone at +33 (0)2 23 20 01 62, 5/7 days from 9:00 to 12:15 and 14:00 to 18:00, or by email to support@innes.fr

FAQ

Gekkota

Gekkota is based on the Mozilla Gecko core supplemented by a W3C SMIL engine, graphics and video accelerators. This combination meets most of the required configurations for dynamic digital signage. HTML5 or SMIL App can be added to run above Gekkota. Gekkota runs on Win 32 MS- Windows PCs, and embedded elinux for Intel Atom and ARM processors.
Hardware SM and DM series come with a license to use Gekkota.
Gekkota for Windows is installed on any MS-Windows 7+ PC IA32/IA64 using a USB autorun key. EWF writings filters from Windows embedded system is well supported. Intel Core i3 HD4000, i5 or i7 is advisable to play full HD videos. Gekkota for Windows is started automatically when you start Windows OS.

Screen Composer, Playzilla, SignMeeting and SignDoor

Screen Composer is a free software delivered with the Playzilla & SignMeeting APPs. Screen Composer can be installed on as many workstations as needed.
Screen Composer can be installed on all IA32/IA64 MS-Windows PC. A Java VM 1.6+ is mandatory. RAM 4GB or more is recommended.
Send an email to license@innes.fr with the contents of the PSNs of the Apps and an email address that will serve as your unique identifier. You can also directly attach to your email the license agreement file that contains the PSNs of Playzilla licenses and the PSN of your PlugnCast server.

PlugnCast and Playzilla

On-Premises PlugnCast consists of a user interface eitheir thin (web in generation 3) or fat client (generation 2). The licensing model is based on the number of the Playzilla APP running on the PlugnCast server. Ask for activation to your Innes contact.
PlugnCast Server runs on MS- Windows 2008R2 and 2012 PCs. It supports virtualization. The 80/443 ports will be available. A 250GB hard drive or more is recommended for media capital storage and a 8GB RAM or more. A Intel core i5/i7 processor XEON is advised.
Send an e-mail to license@innes.fr with the contents of the PSNs of the Apps, the PSN of the PlugnCast server and an email address that will serve as your unique identifier. You can also directly attach to your e-mail the license agreement file that contains the PSNs of Playzilla licenses and the PSN of your PlugnCast server.