Customer and Technical Support

Our technical support team can be contacted by phone at +33 (0)2 23 20 01 62, 5/7 days from 9:00 to 12:15 and 14:00 to 18:00, or by email to support@innes.fr


FAQ

Screen Composer and its Apps (Playzilla, SignMeeting, SignWay and SignDoor)

What is the Screen Composer licensing model ? Screen Composer is a content static generator software for Playzilla, SignMeeting, SignWay and SignDoor APPs. The price of the software is calculated on the basis of the number of publication targets, which is usually the number of screen managed.
What are the technical recommendations to install Screen Composer ? Screen Composer can be installed on all IA32/IA64 MS-Windows PC. A Java VM 1.6+ is mandatory. RAM 4GB or more is recommended.
How to get license keys for Screen Composer with Playzilla, SignMeeting, SignDoor and SignWay ? Send an email to license@innes.fr with the contents of the PSNs of Screen Composer, of the Apps and an email address that will serve as your unique identifier. You can also directly attach to your email the license agreement file that contains the PSNs.

PlugnCast and its Playzilla App

What is the PlugnCast On-Premises licensing model ? On-Premises PlugnCast consists of a user interface eitheir thin (web in generation 3) or fat client (generation 2). The licensing model is based on the number of the Playzilla APP running on the PlugnCast server. Ask for activation to your INNES contact.
What are the technical recommendations to the On-Premises version ? PlugnCast Server runs on MS- Windows 2008R2 and 2012 PCs. It supports virtualization. The 80/443 ports will be available. A 250GB hard drive or more is recommended for media capital storage and a 8GB RAM or more. A Intel core i5/i7 processor XEON is advised.
How to get license keys for PlugnCast Playzilla Apps ? Send an e-mail to license@innes.fr with the contents of the PSNs of the Apps, the PSN of the PlugnCast server and an email address that will serve as your unique identifier. You can also directly attach to your e-mail the license agreement file that contains the PSNs of Playzilla licenses and the PSN of your PlugnCast server.